WL SIPS DOCS

Release 22.3

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Connection and password

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I forgot my password

Answer:

Step 1: ask for your password to be resent via the interface

Whatever the interface:

  • Click on the “Have you forgotten your password?” link.
  • Enter your username and e-mail and click on ‘Confirm’. An e-mail will be sent with a temporary password.

As with your first login session, you will need to change your password immediately.

Step 2: contact your administrator or the hotline

If you have not received any temporary password by e-mail as descibed in step 1:

  • Check your junk mail folder.
  • If you do not have any e-mail in your junk mail folder, depending on your profile, you will need to either contact your webshop administator or the hotline and request a password reset.
  Administrator User
Sips Office Extranet Contact the hotline Contact your webshop administator
MEX Contact the hotline Contact your webshop administator

Note: if you want your password to be sent to an e-mail address different from the one you entered when you created your account, you must contact the hotline by e-mail.

As with your first login session, you will need to change your password immediately.

I locked my password

Answer:

Depending on your profile (user or administrator), you must contact your webshop administrator or the hotline:

  Administrator User
Sips Office Extranet Contact the hotline Contact your webshop administator
MEX Contact the hotline Contact your webshop administator
Sips Download Contact the hotline Contact the hotline

For Sips Office Extranet, the procedure for the administrator to unlock a user password is described in the Sips Office Extranet documentation, in the “How to unlock a user” section.

Which criteria must my password meet?

On MEX, your password must include:

  • 10 to 20 characters
  • at least 1 uppercase
  • at least 1 lowercase
  • at least 1 special character
  • at least 1 number

On Sips Office Extranet, your password must include at least:

  • 8 characters
  • 1 uppercase
  • 1 lowercase
  • 1 special character

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